Displaying 151 - 160 of 301
Voice of the Client: An Analysis of Client Satisfaction and Consumer Protection Across Four MFIs in India
Areas of strength and areas in need of further investigation
Responsible Inclusive Finance and Customer Empowerment
A report from a 2015 workshop
Enhancing Financial Capability and Inclusion in the Philippines: A Demand-side Assessment
Presenting a path for building a more inclusive financial sector
Mass and Microinsurance: Consumer Protection in Inclusive Insurance Markets
3rd Consultative Forum, November 2014, Mexico City, Mexico
Developing a Tool to Measure Client Satisfaction and Protection
Lessons from the Client Satisfaction and Protection Survey
SEEP Client Protection Market Diagnostic Tool: User Guide
Self-guided exercise based on CGAP methodology for performing country evaluations
Doing Digital Finance Right: The Case for Stronger Mitigation of Customer Risks
Analyzing risks faced by consumers while using digital financial services
Quality of Delivery Study
Evaluating the performance of different types of savings groups in Western Kenya
Enabling Customer Empowerment: Choice, Use, and Voice
Understanding the impact of customer empowerment on the use of digital financial services
Field Guide to Obtain Customers’ Views on Empowerment
Understanding the concept of customer empowerment