Responsible Inclusive Finance and Customer Empowerment

When financial inclusion is not pursued responsibly, it not only hurts its customers, it also undermines the very goals of financial inclusion itself. And empowered customers is a critical part of this, for with appropriate channels for communication, customers aware of their rights can be the "regulators in the field" raising warning flags when they see institutions breakings rules.

The 14th UMM Workshop on "Responsible Inclusive Finance and Customer Empowerment" responded with a broad range of topics to the most recent debates and findings around the status quo and condition of the microfinance sector, lessons learned and challenges ahead. This report outlines findings from the presenters of the conference.