All Publications

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Paper

A Sense of Inclusion: An Ethnographic Study of the Perceptions and Attitudes to Digital Financial Services in Sub-Saharan Africa

Exploring cultural and socioeconomic drivers and barriers to uptake
Anna Koblanck, Soren Heitmann, Gisela Davico, International Finance Corporation (IFC), Mastercard Foundation, African Studies Centre
Paper

Agent Network Accelerator Research: Indonesia Country Report

Survey of digital financial services agents and their operations
Kapoor, R., Pelupessy, A. G., Kusuma, L. C., MicroSave Consulting (MSC)
Paper

Agents of Change: How the Human Touch Is Bringing Digital Financial Services to New Customers in India

10 key insights on training, equipping, and promoting product awareness among agents
Sharma, M., Chatterjee, S., Center for Financial Inclusion at Accion
Slide Deck

Baseline Study on Digital Remittances: Highlights

Findings from a quantitative analysis of key remittances patterns and behaviors of low-income Jordanians and Syrian refugees
Chehade, N., Navarro, A., CGAP Background Documents
Paper

China's Alipay and WeChat Pay: Reaching Rural Users

Analyzing the two main mobile payment providers and their potential to expand beyond the cities
Aveni, T., Roest, J., CGAP
Guide / Toolkit

Data Collection by Supervisors of DFS: Examples, Cases, and Templates

CGAP Background Documents
Paper

Data Collection by Supervisors of Digital Financial Services

What aspects should be considered when designing data collection mechanisms?
Dias, D., Staschen, S., CGAP
Paper

Digital Financial Services in Nigeria: State of the Market Report 2017

Addressing legislation, policies and regulations constraining financial inclusion
Olayinka David-West, Olubanjo Adetunji, Olawale Ajai, Timothy Aluko, Olalekan David, Nkemdilim Iheanachor, Ikechukwu Kelikume, Omotayo Muritala, Ijeoma Nwagwu, Victor Okhuese, Adedoyin Salami, Ibukun Taiwo, Immanuel Umukoro, Sustainable and Inclusive Digital Financial Services (SIDFS)
Paper

Escaping Darkness: Understanding Consumer Value in PAYGo Solar

In-depth discussions with customers on purchase decisions, value assessments and cash flow patterns
Zollmann, J., Waldron, D., Sotiriou, A., Gachoka, A., CGAP
Paper

Exploring the Economic and Social Motivations for Child and Youth Friendly Banking: Practices from Georgia, Lebanon, Tanzania and Yemen

Survey findings on the decision-making factors for providers serving the youth market
Cepinskas, L., Penner, J., Child and Youth Finance International