This publication presents the main results of MFI client surveys in seven countries (Bhutan, Myanmar, Rwanda, Senegal, Togo, Cape Verde and El Salvador), as well as the concrete measures taken by MFIs to meet the needs expressed by their clients.

This paper delves deeply into the complex remittances ecosystem where costs are driven by a myriad of factors, making it difficult to come up with solutions for reducing remittance costs.

This paper brings together the evidence of what is known on norms and financial inclusion and uses cases to demonstrate aspects of and approaches to addressing discriminatory norms throughout the financial system.

This technical guide offers the PAYGo solar industry a standardized set of key performance indicators (KPIs) which allow companies to track, benchmark, and improve performance while presenting a more accessible profile to investors. The PAYGo PERFORM KPIs were developed by CGAP, GOGLA, and IFC Lighting Global in consultation with some 600 investors.

This report shows how small and medium enterprises (SMEs) in emerging and frontier markets benefit from access to finance, as well as how they were affected by the COVID-19 pandemic in 2020.

This publication explores the implementation of a social assistance program in India based on a household survey conducted four to six weeks after its launch. 

This policy note argues that two key taxation issues are hindering the sustainability and attractiveness of the business correspondent model in India and that addressing them could help advance financial inclusion.

The Financial Inclusion Compass 2021­ is the fourth in a series collating opinions of a range of stakeholders including practitioners, investors, donors, researchers and support service providers on emerging short, medium, and long-term trends in the financial inclusion sector. 

This publication presents the survey results for 40 MFIs around the world during three waves (May, July and December 2020), analyzing the effects of the COVID-19 crisis on the institutions. All MFIs and their clients saw their activities severely disrupted by the COVID-19 pandemic.