All Publications
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Moving Proximity From Critical Issue to Addressable Challenge
Possible approaches and tools
No Household Left Behind: Afghanistan Targeting the Ultra Poor Impact Evaluation
Effect of the "Targeting the Ultra Poor" program on the well-being of poor households
Papua New Guinea Annual Benchmark Report
This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details.
Putting Client Insights Into Practice: Six Springboards
Attempts at shifting mindsets, engaging staff and responding to customer needs
State of the Digital Financial Services Market in Zambia, 2018
Insights and findings from the Annual Provider Survey
The Digital Lives of Refugees: How Displaced Populations Use Mobile Phones and What Gets in the Way
Offering opportunities for stakeholders to increase understanding of how refugees use mobile money
The Financial Needs of Mexicans
How do Mexicans meet their financial needs?
Taxing Mobile Phone Transactions in Africa: Lessons From Kenya
Does taxation policy on micro-transactions have the potential to reverse financial inclusion?
Data-Driven Segmentation in Financial Inclusion
How financial services providers can use data analytics to better segment and serve customers