Displaying 191 - 200 of 301
Paper

Responsible Finance Market Overview: Senegal

Examining the status of responsible finance in Senegal
Case Study

Listen in Order to Protect Clients

Assessing the performance of a Filipino microfinance NGO on client protection principles
Paper

Study of Client Protection Practices in Latin America and the Caribbean

Assessing the performance of financial institutions in protecting their clients
Guide / Toolkit

Essential Documents for New Clients: A Toolkit for Financial Institutions

Toolkit for helping new clients fully understand their financial obligations
Paper

Applying Behavioral Economics at the Financial Conduct Authority

Using behavioral insights to design efficient financial market regulations
Guide / Toolkit

Client Protection for Youth Clients: UNCDF-YouthStart Technical Note

Addressing the characteristics, needs and vulnerabilities of young clients
Paper

Responding to Client Complaints at Tameer Bank, Pakistan

How can banks use call centers to address customer complaints?
Paper

Developing a Tool to Assess Client Protection

Highlighting the importance of client feedback to improve MFI service
Guide / Toolkit

Responsible Treatment of Clients: Practicing Non-discrimination

Providing insight into the difference between client targeting and harmful discrimination
Paper

Client Protection - Lessons for the Microfinance Sector

How can MFIs meet client expectations of financial protection?