Displaying 201 - 210 of 301
Paper

Client Protection - Lessons for the Microfinance Sector

How can MFIs meet client expectations of financial protection?
Garg, A., Roy, A., MicroSave Consulting (MSC)
Paper

What Makes ServQual Distinctive Tool for Client Protection

Gaining insights on client protection by listening to clients’ voices
Yamini, V. A., Srivastava, R., Chakraborty, S., MicroSave Consulting (MSC)
Guide / Toolkit

Smart Microinsurance – An Overview for Microfinance Institution on Incorporating Client Protection Practices into Microinsurance

Guiding MFIs on protection of microinsurance clients
The Smart Campaign, Microinsurance Network
Paper

Supporting Members to Adopt Client Protection at Azerbaijan Microfinance Association

Highlighting the role that microfinance networks and associations can play in protecting MFI clients
Huseynova, S., Wardle, L., The Smart Campaign
Paper

Appropriate Product Design and Delivery at Musoni

Designing and delivering client centered financial products for the poor
The Smart Campaign
Paper

Clients on Client Protection

Using a qualitative research tool to obtain clients’ perspective on client protection
MicroSave Consulting (MSC)
Paper

Responding to a Crisis at FUNDESER

Ensuring client protection through high ethical standards and sound risk management
Rodríguez, T., Castillo, A., Nedderman, L., et al., The Smart Campaign
Guide / Toolkit

How to Develop an Institutional Code of Ethics

Formulating an institutional Code of Ethics that ensures client protection
The Smart Campaign
Paper

The Sacrifices of Microborrowers in Ghana – A Customer-Protection Perspective on Measuring Overindebtedness

Examining the problem of overindebtedness among microborrowers in Ghana
Schicks, J., Centre Emile Bernheim - Solvay Brussels School
Paper

Over-Indebtedness in Microfinance: An Empirical Analysis of Related Factors on the Borrower Level

Analyzing factors affecting over-indebtedness
Schicks, J., CERMi, Centre Emile Bernheim - Solvay Brussels School