Microinsurance Front-End Technology Guide

This guide book summarizes a set of recommendations to be considered by microinsurance providers when introducing front-end technology into microinsurance. It claims that introduction of appropriate technology into microinsurance can drive down administrative and distributive costs and also streamline claims processing, thus increasing the client-base. It provides detailed guidelines on the following:

• Clear project objectives;
• Detailed implementation plan;
• Fully operational back end system;
• Distributions infrastructure;
• Communications technology to be used;
• Front-end applications selection;
• Project budget;
• Call for tenders;
• Project management;
• Operations and maintenance.

The guide book also provides a checklist that microinsurance providers can use to determine the technology they should use depending on their client-base.