Displaying 31 - 40 of 89
Paper

Why Invest in People? Leveraging Talent to Reach Strategic Objectives

Paper presented at the 2011 Global Microcredit Summit, November 14-17, 2011, Valladolid, Spain
Paper

Discrimination by Microcredit Officers: Theory and Evidence on Disability in Uganda

Discussing mechanisms for mitigating microcredit discrimination
Paper

Enhancing Employability in OIC Countries: The Role of Capacity Building and Microfinance

Paper presented at “Addressing Unemployment in the IDB Member Countries in the Post-Crisis World”
Paper

Rethinking Staff Incentives: An Experience from India

Examining staff incentive systems of MFIs
Case Study

Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI)

Maintaining ethical standards in client interaction
Case Study

Change Leadership: A Microsavings Case Study

Guiding MFIs through institutional change
Guide / Toolkit

Customer's Rights and Responsibilities

How can MFI staff inform clients of their rights and responsibilities?
Paper

Credit Officers and Loan Granting in Microfinance: Brazilian Evidence

Assessing role of credit officers in microloan granting decisions
Case Study

Collections with Dignity at FinComún

Examining appropriate collections practices at FinComún, Mexico