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Change Management: Business Opportunity in Customer Centricity
This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.
Engaging HR Leaders in Digital Learning: A Market Scan
Identifying market gaps for digital learning services which meet the needs of HR professionals
Closing the Capacity Gap for Financial Service Providers With e-Learning
Post-webinar interview with Josephine Kibe on the Gateway Academy's new training platform, and how they seek to close the gap between demand and supply in the financial inclusion capacity building market.
Digital and E-learning Solutions for Financial Services Providers in Sub-Saharan Africa: An Overview
Identifying the capacity building needs of financial service providers
Loan Officers’ Voices: Perspectives and Lessons from the Foot Soldiers
Highlighting the human capital component that is essential for a microfinance provider
Effective Codes of Conduct: A Guide for Microfinance Associations
Seven-step process to develop, implement and maintain a Code of Conduct
Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem
Examining the potential roles of loan officers in preventing over-indebtedness
Local Training Providers for Microinsurance Capacity Building
Lessons learned on developing high-quality and sustainable microinsurance training
ADRA Peru: Recruiting and Selecting Mission-Driven Staff
Social performance management case study on employee commitment to social goals
Visión Banco: Creating a Comprehensive Staff Training Program
Case study on Paraguayan bank's implementation of social performance standards