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Behavioral Research: The Secret Ingredient for Consumer Protection Policy
Watch this webinar recording as experts demystify behavioral research and show what measures policymakers can take to design better consumer protection approaches.
Mechanisms to Improve Client Protection Practices in Rwanda
Overview of assessments and action plans undertaken by Rwandan MFIs and SACCOs
Tiny Loans, Big Questions: Client Protection in Mobile Consumer Credit
Emerging consumer risks and recommendations for responsible practices in mobile credit
The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya
Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Consumer Protection in Digital Credit
Tips and recommendations for digital lenders to build strong business models
Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion
Guide for designing actions to give low-income customers choice, respect, voice, and control
Responsible Finance: The Making of Association-Led Client Grievance Redress Mechanisms - Experiences of AMFIU in Uganda and Consortium Alafia in Benin
Processes and lessons learned in implementing complaint resolution systems
Proportionality in Practice: Disclosure of Information
Supervisor’s perspectives on the rationale, design and implementation of regulation
Big Data Also Means Big Privacy and Security Challenges
How can we take advantage of the opportunities big data offers while respecting people’s privacy?
Ensuring Financial Education and Consumer Protection for All in the Digital Age
How can we help consumers better manage potential digital risks and benefits?