Highlighting the need for client-focused microfinance

How does a leading microfinance player in China manage risks?

Assessing the risks faced by the Chinese microfinance sector

Improving poverty outreach of the microfinance industry

How can banks use call centers to address customer complaints?

How can rural Indonesian banks successfully offer term deposits?

Highlighting the importance of call centres in supporting financial inclusion initiatives

Highlighting the importance of providing customer support to E/M banking users

Presenting good practices and concerns of E/M banking agents in India

Moving towards increased financial inclusion in China