All Publications

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Paper

The Overlap between Customer Service and Social Performance Management

Enhancing customer service through social performance management
Paper

Trends of Microinsurance in India

Developing a strategic perspective towards microinsurance
Paper

A New Agent Model for Branchless Banking in Colombia

Branchless banking through MFIs
Paper

A Simple Poverty Scorecard for Palestine

A scorecard to estimate poverty rates and track changes in them over time in Palestine
Paper

Bridging the Gender Divide: An Experimental Analysis of Group Formation in African Villages

Studying assortative matching by gender in group formation in Zimbabwe