Guide / Toolkit
Performance Measurement Framework for Business Development Services: Sustainability & Cost-Effectiveness Assessment Guide
How to conduct assessment of sustainability and cost-effectiveness?
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23 pages
This guide to assessing sustainability and cost-effectiveness in Business Development Services (BDS) programs is part of a global initiative to explore valid, practical, and useful performance indicators for BDS programs. It is designed to be used in conjunction with the Performance Measurement Framework (PMF) field research guides on Impact and Market Development Assessment. It focuses on the assessment of sustainable BDS suppliers and the cost-effectiveness of BDS programs.
The guide proposes a set of indicators for measuring:
- Sustainability:
- BDS supplier financial sustainability;
- BDS contribution margin;
- BDS viability.
- Cost-effectiveness:
- Cost per client;
- Cost per supplier;
- Cost per business "using" and "benefiting" from the service.
The guide concludes with an outline for the PMF field research sustainability and cost-effectiveness report.
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