Case Study

UGAFODE Uganda: Listening to Client Complaints

Case study on a complaint handling system in relation to SPM Universal Standards
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8 pages

This case study describes UGAFODE’s customer complaint handling system, and how this lines up with both Client Protection Principle 7 (mechanisms for complaint resolution) and with the Universal Standards for Social Performance Management.

About this Publication

By Joseph, A.
Publisher
Microfinance Centre (MFC)
Published
Topics
Consumer Protection, Social Performance
Regions
Sub-Saharan Africa
Countries
Uganda

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