Muktinath Bikas Bank Group Training Manual: Supporting Informed Client Decisions

Muktinath Bikas Bank is a Nepalese development bank which provides microfinance services mainly to women. It uses group lending that provides client-friendly and swift service. In terms of integrating social performance management (SPM), it has reviewed its policies and manuals from a social performance perspective. It has conducted Client Protection Assessment, trained staff on SPM and regularly reports on its social and financial performance to the MIX. 

This case study has been written with a specific audience in mind: microfinance providers who seek to improve their practice in relation to specific standards of the SPTF Universal Standards for Social Performance Management (“the Universal Standards”). This case study provides a practical overview of the process of developing and implementing Muktinath Bikas Bank’s Pre-Group Training Manual. The case also provides recommendations on improving the effectiveness of the Pre-Group Training Manual, and some general lessons for practitioners.