FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture

This case study has been written with a specific audience in mind: microfinance providers who seek to improve their practice in relation to specific standards of the Universal Standards for Social Performance Management (USSPM), in particular those related to “Treat Your Staff Responsibly” dimension.

The case study provides a practical overview of the process of developing and implementing FinDev’s staff performance appraisal system and salary compensation scheme (including that of senior management). The case also provides recommendations on improving these mechanisms to bring them more closely in line with the Universal Standards for Social Performance Management, as well as some general lessons for practitioners.