The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.

The value of transactions using the QR (quick response) technology via the national QR code standard reached almost P1 billion as of end-May, as more Filipinos embrace digital channels amid the pandemic.

The system's online authentication and e-KYC will enable a more seamless digital onboarding, making it easier for clients to open an account.

The financing is part of a program that supports policy measures to enable the rollout of the country’s social protection program, including the creation of digital IDs and cashless payments as part of cash transfer programs.

In Kenya, the trend of divergent impact continues, with macroeconomic resilience masking sustained inequalities and divergence in recovery.

More radical organizational change - in the form of self-management - is needed to solve microfinance’s optimization problem. 

This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

Through real examples of implementation experiences across FSP partners, this guide unpacks six key strategies that financial inclusion-focused institutions need to keep in mind as they progress down the path of digital transformation.

What does the COVID-19 crisis mean for the future of microfinance? Should MFIs take digital transformation more seriously? What will it take to get them there? And what is at stake if they don’t modernize?