Incentivizing customers to use m-banking services

Understanding agent perspectives in mobile banking

Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises

Examining the importance of incentivizing agents for the success of m-banking

Helping banks harvest the opportunity provided by business correspondents

Analyzing client preferences regarding individual and institutional business correspondents

How do banks choose between individual and institutional business correspondents?

Highlighting the advantages of the Business Correspondent model

Research findings from three states in India

Understanding business correspondents services in rural areas