Navigating the Shift to Digital Humanitarian Assistance

This case study shares the IRC’s experience transitioning to digital cash assistance, with a focus on how they are leveraging mobile money platforms. It highlights critical success factors and challenges, and offers tangible examples of how these can play out in crisis-affected settings. It explores the drivers and lessons learned in leveraging digital payment modalities, specifically mobile money. It also explores the IRC’s experience partnering with mobile network operators (MNOs) and the experiences of clients who received cash aid via mobile money.