Institutionalising Social Performance Management In Financial Institutions: What Does It Take?

Four essential elements for a successful social performance management implementation in MFIs

2 pages

Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. Unless there is adequate support from the board and the senior management of the MFI, SPM initiatives do not move smoothly. The effective implementation of SPM initiatives in any MFI is possible only when all these four pillars work in unison:

Board commitment and support.
Management involvement and commitment.
Staff buy-in.
Adequate investment in resources.

Part 1 of this Briefing Note explains the first two pillars, and Part 2 addresses the last two pillars.

About this Publication

By Angela Wambugu, Sunil Bhat

Published

July 2016

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