Pradhan Mantri Jan Dhan Yojana: PMJDY Wave III Assessment
The Indian government's National Mission on Financial Inclusion, more commonly known as Pradhan Mantri Jan Dhan Yojana (PMJDY), was launched in August 2014. The objective of PMJDY is to ensure access to various financial services, such as availability of basic savings bank account, access to need-based credit, remittance facility, insurance, and pension to the otherwise excluded sections, i.e., weaker sections and low-income groups.
MicroSave has been closely following the progress of PMJDY through three waves of surveys. PMJDY Wave I was conducted in December 2014, followed by Wave II conducted in July 2015. This report is the third edition of the survey commissioned to examine the progress of PMJDY. As part of Wave III assessments, a total of 42 districts were surveyed across 17 states and one Union Territory to cover a sample size of 1,627 Bank Mitras (BMs), i.e. agents. The overall objectives of the study were to:
- Verify the availability of BMs at their locations/outlets;
- Assess the quality of services being provided to account holders;
- Assess the quality and spread of BM portfolio offered to account holders;
- Understand issues associated with sustainability of BMs and assess their satisfaction levels;
- Assess support mechanism available to BMs;
- Gather data on PMJDY account holders to understand customer preferences and profiling.
