Paper

Feedback Loop Analysis: Key Lessons in the Financial Service

Can feedback loops make the MFI understand and serve its clients better?
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Good communications with clients and members of staff informs the MFI of changing market conditions, and facilitates timely and informed decision making.This paper delves into:

  • The functioning and importance of the feedback loop mechanism,
  • Its role in affecting smooth flow of information within an organization and outside it.

The paper:

  • Defines the feedback loop;
  • Details the process of analyzing the loop;
  • Discusses different feedback mechanisms;
  • Develops key lessons for the industry.

Elaborating on the usefulness of the feedback loop, the paper proposes that it can be used for:

  • Mapping out the existing communication channels within an institution;
  • Understanding the major sources and uses of information;
  • Gathering information on client expectations and developing new products;
  • Creating effective communication strategies.

Further, the paper discusses:

  • The tools and mechanisms used in feedback loop analysis,
  • The challenges faced in having effective feedback loops in financial organizations.
  • The importance of exercising quality control over the information, describing the various benefits of communication mechanisms.

About this Publication

By Mukwana, P.
Published