Paper
Enhancing Responsiveness to Clients through the Feedback Loop
What do we do with all this client data?
2 pages
This study builds on the Ford Foundation's Impact study work and examines the lessons learned for institutionalizing the feedback into the microfinance institutions' (MFIs) systems and products.
This breifing note has been prepared from the paper "The Feedback Loop: A Process for Enhancing Responsiveness to Clients" by the same author.
About this Publication
Published