Performance Measurement Framework for Business Development Services: Technical Note on the Research Findings of the Performance Measurement Framework Field Research

This technical note presents the findings and recommendations of the performance measurement framework (PMF) field research. It provides insight into the potential and the limitations of the PMF.

The note highlights that:

• PMF may be used by NGO facilitators to assess aspects of program performance, but it would need significant adaptation by donors for their purposes;
• PMF may be used by BDS programs offering a range of services in different areas of the world, serving a range of populations;
• PMF is a snapshot of basic performance indicators and not a holistic monitoring and evaluation or management information system.

Finally, the note makes recommendations that might contribute to the further development of a valid, practical, and useful performance measurement framework for BDS programs:

• Conduct further research on market development indicators to test their effectiveness in tracking changes in the market over time;
• Test the PMF 2001 for use among donors and researchers to better understand how they might adapt and apply the PMF;
• Conduct in-depth impact studies to better understand the impact and program cost-effectiveness, and to identify practical proxy indicators of the PMF for financial and employment data.