Helping banks harvest the opportunity provided by business correspondents

Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises

Examining the importance of incentivizing agents for the success of m-banking

Understanding customer perspectives to improve m-banking solutions

Incentivizing customers to use m-banking services

Understanding agent perspectives in mobile banking

Analyzing client preferences regarding individual and institutional business correspondents

How do banks choose between individual and institutional business correspondents?

Highlighting the advantages of the Business Correspondent model

Understanding customers'’ willingness to pay for Banking Correspondent services