All Publications

Showing 251 - 260 of 635
Paper

Overcoming the Know Your Customer Hurdle: Innovative Solutions for the Mobile Money Sector

Approaches to conducting customer identification, verification, and due diligence
Paper

Safeguarding Rules for Customer Funds Held by EMIs

Technical note exploring regulatory options for protecting consumers' mobile money
Paper

Aligning Regulations to Enhance Digital Financial Inclusion in Indonesia

Framework for coordinating between the country's two regulatory bodies for digital finance
Guide / Toolkit

Changing Change Management: Adapting Internal and External Culture in Times of Digital Transformation

Guidance on the cultural and interpersonal aspects of this process for MFIs
Paper

Taming the Strange Beasts: Servicing and the Future of PAYGo

How can PAYGo solar companies expect and prepare for service failures?
Paper

A Changing Landscape: What the 2017 Findex Tells Us About Mobile Money, Women’s Financial Inclusion and Savings in Vulnerable Households

Collection of four articles and a summary of key takeaways on the state of financial inclusion
Paper

A Digital Credit Revolution: Insights from Borrowers in Kenya and Tanzania

What role does digital credit plays in borrowers’ financial portfolios?
Guide / Toolkit

Digital Financial Services for Agriculture: Handbook

Tools and frameworks for FSPs to better understand rural customers