Digital Survey: Digitalisation in Financial Inclusion

This research sets out to understand how far financial institutions have come and how far they are willing to go through a comprehensive screening of its financial institutions portfolio in Africa, Asia and Latin America by collecting information on the strategic priorities and challenges of financial institutions and on their level of digitalization.

The survey covered the digital products and services offered by each institution, the level of digitalization of internal processes and the technological readiness for digital innovation. It also included digital partnerships (such as with mobile network operators, agent networks, fintechs and others) and it covered the clients’ attitude towards digital products and services and their uptake.