As distribution of digital financial services through agents increases, this Technical Note focuses on regulating agent models within an enabling framework that fosters financial inclusion.

With the rise of digital technologies, the use of personal data by private companies is growing rapidly. But how do we know they will use this data responsibly and in consumers’ best interests?

Providing guidance to financial sector regulators for identifying anti-competitive behavior

Insights into the future of partnerships of microfinance institutions

Weighing the pros and cons of risk-based approaches to customer due diligence

How can governments modernize the way they deliver social welfare payments?

How service providers can use satellite data and advanced analytics techniques to reach customers

Painting a more nuanced picture of the role of financial services in the lives of the poor

How financial services providers can use data analytics to better segment and serve customers