Guide / Toolkit
Client Exit Surveys: A Tool for Understanding Client "Drop-Out"
How drop out clients can contribute to effective impact assesment
26 pages
The ability of microfinance institutions (MFIs) to reach and to demonstrate a positive impact on their clients is increasingly recognised as a core principal in poverty-focussed microfinance, and there is a growing move toward lower-cost, practitioner-friendly approaches to impact assessment.
The author argues that drop-out clients provide a valuable source of information for programme improvement particularly regarding:
- The performance of the MFI in relation to client needs;
- The way MFIs relate to client livelihoods and external conditions.
The paper concludes that this information can also form a core part of impact understanding as it:
- Feeds into operational development;
- Leads to changes that better tailor the MFI's services to their target client needs;
- improves the overall impact of the MFI.
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