Bringing Pro-Consumer Ideals to the Client: A Consumer Protection Guide for Financial Institutions Serving the Poor (ACCION Monograph #14)

Publication Date: 2006
Published by: ACCION International
Document Type: Paper

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This monograph guides institutions through the process of incorporating consumer protection principles into their organizational philosophies and operations.

This document is available both in hard copy and electronic format. Please contact ACCION International for a copy

The monograph is part of the pro-consumer initiatives of ACCION International and the MicroFinance Network. The first stage of this initiative was to develop and adopt a Pro-Consumer Pledge in 2004 among network members. The Pledge defines principles to equip microfinance customers with rights – and knowledge of these rights – while minimizing the operating costs so that MFIs can remain sustainable in the long-term. This report outlines tangible ways in which MFIs are currently integrating the ideals of the Pro-Consumer Pledge into their operations.

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